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Patient Service Representative – Front Desk 353 views

Job Description

The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the WellStreet experience.


Greet patients and provide instructions to all visitors in a polite and professional manner
Maintain the readiness of the WellStreet Urgent Care & OccMed reception area
Perform clerical tasks and adhere to established policies and procedures
Determine and collect each patient’s financial responsibility
Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
Assist the practice manager and other staff as required
Provide overall support for Physicians and office operations
Perform triage and obtain vital signs
Obtain and document patient history
Understand and enforce standard healthcare regulatory requirements
Collect and maintain all patient and business documents while maintaining confidentiality
Perform office procedures including all general administrative duties
Document Electronic Medical Record (EMR) all medical interventions
Assure HIPAA and OSHA compliance
Responsible for traveling to any WellStreet location to support the staff
Minimum Qualifications

High school diploma or equivalent. Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required. Ability to work nights, weekends and holidays. Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

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