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Customer Service Representative 174 views

Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone – based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Respond to complex customer calls
Resolve customer service inquiries which could include:
Benefit and Eligibility information
Billing and Payment issues
Customer material requests
Physician assignments
Authorization for treatment
Explanation of Benefits (EOB)

Required Qualifications:
High School Diploma / GED (or higher)
1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Basic proficiency with Windows PC applications including Microsoft Excel (create and edit spreadsheets), Microsoft Word (create and edit documents), and Microsoft Outlook (create, edit, and send emails)
Ability to work between the hours of 11:00 am – 8:00 pm Monday through Friday and overtime as needed based on department needs
Preferred Qualifications:
1+ years of call center experience
Billing experience
Healthcare Insurance Industry experience
Bilingual in English and Spanish
At Optum, you will perform within an innovative culture that’s focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multifaceted business. And you will make contributions that will have an impact that’s greater than you’ve ever imagined.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Kingston, TX, Houston, TX, Atlanta, GA, Customer Service Representative, problem solving, Word, Excel, Outlook representative

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