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Call Center Customer Service Representative 154 views

JOB SUMMARY:

This position will report directly to the Call Center Customer Service Supervisor, with a priority focus on providing a high level of customer engagement that leads to exceeding the customers overall customer service experience. The ideal candidate for this role must possess the ability to handle calls efficiently and timely in a fast-past environment. The Call Center Customer Service Representative will need to exhibit the skill to talk and type while navigating through multiple screens while assisting customers in a positive and professional demeanor.

ROLE RESPONSIBILITIES:

Handle incoming phone calls from customers and update account status’ by answering questions and/or resolving issues regarding their account.
Verify and update customer’s account information to include phone numbers, address, email and insurance as necessary.
Educate customers on payment options, interest and late fee accruals, credit reporting, billing statements and other correspondences.
Process customer check, debit or credit payments via Western Union SpeedPay.
Document customer conversations and following account activity on related accounts.
Understand and adhere to company/department policies and procedures including FDCPA.
Perform above functions within departments service level expectations and metrics.
ROLE REQUIREMENTS:

High School Diploma or equivalent required, Bachelor’s Degree is a plus.
Minimum of 1-2 years in a call center customer service role. Auto finance industry experience preferred.
Proficient PC skills including knowledge of MS Office (Word, Excel, Outlook).
Ability to talk and type, while navigating through multiple screens.
Ability to handle multiple tasks in a fast pace and changing environment.
Ability to communicate thoughts and ideas in a clear and concise manner.
Experience in working in a performance metric driven environment.
Job Type: Full-time

Experience:

Call Center: 1 year (Required)
Work authorization:

United States (Required)

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