LRS Consulting Services is seeking a Business Systems Analyst for a contract OR contract-to-hire opportunity with our client in St. Louis, MO!
We are in search of a self-driven, detail oriented, person whose primary focus will be to lead efforts to compile, validate, and communicate the details of production incidents impacting online sales channels so we can mitigate the risk of recurrence. This person will also play a key role in driving improvements in our change management process by providing data to be leveraged in change collision and risk assessments.
The Business Systems Analyst’s responsibilities include:
Securing an in-depth understanding of production issues and generating RFO reports.
Conducting interviews and retrospectives to clarify/corroborate the details of outages.
Follow up after the implementation of resolution/mitigation steps, report on their success rates, and drive additional efforts as needed.
Present outage event data to key stakeholders, business customers, and leadership.
Entering key information into an incident tracker.
Ascertaining potential change collision impacts and making recommendations to mitigate risks.
Track “known issues” impacting order volume and automation success rates.
Must be able to communicate effective in English both written and verbally
Must have a technical aptitude and experience doing root cause and data analysis
Excellent documentation and presentation skills, with the ability to capture and articulate technical and non-technical details.
Experience creating reports/dashboards- Word, Chalk, Confluence, or similar- open to new tools as well
ITIL experience highly preferred
Visit us online at www.LRS.com.
LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.
- Experience Level Junior
- Total Years Experience 0-5
- dress code option-1